Customer Support

Cancel Service Request

Use this secure online form to request cancellation of your service. Complete all required fields so our team can review your request as quickly as possible.

Secure submission Your cancellation request is submitted through a protected online form.

Faster processing Complete all required fields to help us review the request without delay.

Account matching Use the details linked to the service or account being cancelled.

Cancellation request form

Complete the details below so we can identify the correct service and process the request.

Customer Details

These details identify the account holder and where the service is installed.

Customer / Account Holder Name*

Service Address*

Postcode*

Service Details

Tell us which services you want to cancel and the numbers or IDs associated with them.

Which services are you asking us to cancel?*

Landline

Broadband

Mobile

You can select more than one option if you are cancelling a bundle.

Landline Number

If applicable

Mobile Number

If applicable

Broadband service ID

If applicable

Person Requesting Cancellation

We use these details to verify authority on the account and to send confirmation.

Important information The person requesting the cancellation must be authorised on the account, otherwise the request will be rejected.

Contact Name*

Contact Email*

Contact Phone*

When Would You Like to Cancel?

Cancellations can only be completed on working days.

Preferred Cancellation Date*

Cancellations can only be processed on working days and are not carried out at weekends or on bank holidays. If you select Immediate (ASAP), your service may be cancelled on the same working day or the next available working day.

Important Information

Please read each statement carefully and tick all required boxes before submitting the form.

Confirmation checklist*

I confirm I have read and understood the cancellation process

I understand important information about cancelling services

I understand equipment must be returned within 30 days

All required confirmation boxes must be ticked before submission.

Additional Information

Add any extra details that may help us review the cancellation request.

Additional information

This field is optional.

After submission, our team will review the request and contact you if any further information is needed.

Please note that once a cancellation request has been accepted, we cannot amend or withdraw the disconnection request. Please make sure you are ready to proceed before submitting this form.